Conditions for Using 24 Casino
These conditions apply to the use of the 24 Casino website, player accounts, games, payments and related services. By creating an account or continuing to use the website, you confirm that you understand and accept these conditions together with the other policies published on the platform.
24 Casino is operated by Novatrix SRL, company number 3-102-893958, with its registered address in Cartago, Costa Rica. The operator is licensed and regulated by the Anjouan Gaming Commission under licence number ALSI-202508056-FI2.
Changes to These Conditions
These rules may be revised when operational, legal or regulatory requirements change. Where practical, players may be informed about significant updates.
The current version published on the website applies from the date it becomes available. Players should review this page periodically, especially before making a deposit or requesting a withdrawal.
Eligibility and Location Requirements
The website is available only to people who are at least 18 years old or have reached the higher legal gambling age that applies in their place of residence.
Each player is responsible for confirming that online gambling is permitted under the laws that apply to them. Proof of age, identity or residence may be requested at any stage.
Real-money deposits and gameplay are not available to residents or users located in the following restricted countries and territories:
- American Samoa
- Australia
- Austria
- Bahrain
- Belarus
- Belgium
- Brazil
- British Indian Ocean Territory
- Bulgaria
- Comoros
- Cyprus
- Estonia
- France
- Georgia
- Germany
- Gibraltar
- Greece
- Guam
- Guernsey
- Hawaii
- Iran
- Iraq
- Japan
- Jersey
- Latvia
- Lithuania
- Malta
- Myanmar
- Netherlands
- North Korea
- Northern Mariana Islands
- Poland
- Puerto Rico
- Romania
- Russia
- Salvador
- Spain
- Ukraine
- United Kingdom
- United States
- Virgin Islands
Access may be limited or an account may be suspended when the age or location requirements cannot be confirmed.
Supported Account Currencies
Player accounts may be available in the following currencies:
- EUR
- USD
- NOK
- NZD
- AUD
- CAD
- CLP
- CHF
- BTC
- BCH
- ETH
- LTC
- DOGE
- USDT
- SOL
The source conditions contain two different minimum-deposit figures: one section states 40 EUR or the equivalent, while the payment section states 20 EUR or the equivalent. The amount displayed in the cashier and the most recently published payment rules should be checked before depositing.
Taxes and Transaction Costs
Players are responsible for declaring and paying any taxes, duties or other charges that apply to their winnings under local law.
If money is deposited and withdrawn without sufficient gaming activity, the casino may deduct reasonable transaction or payment-processing costs.
Understanding the Games
Players should read the rules of a game before placing a wager. This includes understanding how the game works, its possible outcomes and its published return-to-player information.
Results are determined according to the rules and technical systems of the relevant game. Gambling involves the risk of losing some or all of the money used to play.
Technical Availability
24 Casino does not guarantee uninterrupted access to the website or its games. Service may be affected by maintenance, connection problems, device compatibility, software errors or circumstances outside the casino’s reasonable control.
The casino is not responsible for losses caused solely by a player’s device, unstable internet connection, local software or another technical issue outside the platform.
Personal Information
Reasonable security measures are used to protect customer information against unauthorised access. Information may be shared with service providers that are directly involved in operating the website, processing payments, supplying games or meeting regulatory requirements.
External providers process information under their own terms and privacy rules where applicable.
Player Account Rules
Each player may create and use only one personal account. Duplicate accounts may be closed, and associated balances, winnings or pending payments may be suspended or cancelled.
An account must be registered and used by its owner. Login details must not be shared with another person, including a family member or anyone below the legal gambling age.
The website is intended for personal entertainment. It must not be used for commercial activity, account resale, payment processing on behalf of others or any other unauthorised purpose.
VPN and Location Masking
Players confirm that they are not using a virtual private network or another tool intended to conceal their actual location.
Where two or more accounts appear to use overlapping IP addresses, the casino may investigate the accounts, suspend access or retain funds. The circumstances of each case may be reviewed before a final decision is made.
Account Verification
Players must provide requested verification documents within the period stated by the casino. Documents may include:
- A passport or government-issued identity document.
- Proof of residential address.
- Evidence that a payment method belongs to the account holder.
- Bank or payment statements.
- Documents explaining the source of deposited funds.
- Additional information needed for security or regulatory checks.
Documents must be genuine, clear and consistent with the information registered on the account. The casino may verify their authenticity at any time.
If a player refuses to provide the requested information, misses the applicable deadline or submits documents that do not match the account details, access may be restricted and the account may be closed.
Documents are generally required in Latin or Cyrillic script. Where suitable documents cannot be provided in either script, video verification may be requested.
Fraud Prevention
24 Casino may review an account before processing a withdrawal or refund. Payments may remain pending while identity, payment ownership or account activity is being checked.
Activity that may result in an investigation includes:
- Coordinating wagers with other players.
- Using dishonest or automated strategies.
- Committing fraud against casinos or payment providers.
- Submitting a chargeback for an authorised payment.
- Using stolen or unauthorised payment methods.
- Creating more than one account.
- Providing false registration information.
- Submitting altered or forged documents.
- Attempting to manipulate a game or casino system.
- Using promotions through low-risk or opposing betting patterns.
Examples of prohibited low-risk roulette activity include placing matching wagers on red and black, odd and even, or covering 25 or more numbers on the same table.
Where fraud, manipulation or serious misuse is identified, the casino may close the account, cancel affected winnings, suspend payments and report the activity to the relevant authorities where required.
Software Errors and Game Defects
A player who notices a technical error, incorrect game behaviour or another software defect must not attempt to benefit from it.
The issue should be reported through the available support channel. Winnings or balances resulting from the deliberate use of an error may be cancelled, and the casino may seek reimbursement for losses caused by intentional exploitation.
24 Casino may suspend, modify or remove a game or event where a technical, operational or security issue is identified.
Cryptocurrency Transactions
Bitcoin transactions marked as replaceable through the Replace-by-Fee function may be subject to additional security review.
If such a transaction creates a reasonable fraud or payment-reversal concern, the casino may close the associated account and hold related winnings while the matter is investigated.
A casino account is not a bank or financial account. It does not earn interest and is not intended to provide currency exchange, cryptocurrency conversion or money-storage services.
Making a Deposit
Available payment methods depend on the player’s country, account currency and the options shown in the cashier.
Deposits must be made from a payment method registered in the player’s own name. Payments from friends, relatives, companies or other third parties are not accepted.
If a third-party payment is identified, associated winnings may be cancelled and the original deposit may be returned to the verified owner of the payment method.
The casino is not responsible for money lost because a player used a payment account that did not belong to them.
Requesting a Withdrawal
The minimum withdrawal is 40 EUR or the equivalent in another supported currency. Available methods and method-specific limits are shown in the cashier.
Identity verification may be required before any withdrawal, refund or winnings payment is approved. A request may remain pending until all required checks have been completed.
Withdrawals may be refused where the account contains false, incomplete or inconsistent personal information.
Gaming Activity Before Withdrawal
If the total amount wagered since the most recent deposit is less than three times the value of that deposit, the casino may deduct reasonable processing costs connected with the deposit and withdrawal.
Verification Deadlines
The casino may try to contact a player when additional information is required for a pending withdrawal. If the player cannot be reached within two weeks, the account may be locked until the verification process is completed.
Winnings may be cancelled if complete KYC information is not provided within 40 days of the request.
Standard Payment Limits
Unless a specific promotion states otherwise, the maximum amount processed to a player is:
- Up to €50,000 per week.
- Up to €150,000 per month.
Different limits may be approved for selected VIP accounts at the casino’s discretion.
Where winnings exceed €100,000, the casino may divide the payment into monthly instalments of up to €20,000 until the full approved amount has been paid.
For payments above €20,000 or the equivalent, a reasonable payment schedule may be agreed with the player.
Closing an Account
The casino may close an account and return the remaining verified balance after deducting any applicable fees. An account may also be closed where continued access creates a legal, regulatory, security or responsible gambling concern.
Balances connected to fraud, system manipulation, false documents, duplicate accounts or another serious breach may be withheld or cancelled in accordance with these conditions.
Inactive Accounts
An account may be treated as inactive when it has not been used for six consecutive months.
Where an inactive account still holds a positive balance, a monthly administrative fee of at least 25 EUR or the equivalent may be deducted.
The fee stops when the player returns and reactivates the account or when the available balance reaches zero.
Responsible Gambling Reviews
24 Casino may review account activity for signs that gambling is no longer recreational.
Relevant signs may include:
- Spending unusually long periods on the website.
- Making frequent or unusually large deposits.
- Repeatedly requesting higher account limits.
- Showing activity that suggests a loss of financial control.
Where there is a serious responsible gambling concern, the casino may restrict access, suspend gaming services or close the account to reduce the risk of further harm.
Player Responsibility
Players are responsible for keeping their account details secure, providing accurate information, following the rules of each game and using only money they can afford to lose.
Gambling should be treated as entertainment rather than a source of income. Account limits, breaks and self-exclusion tools should be used whenever play becomes difficult to control.
Final Provisions
If one part of these conditions cannot be enforced, the remaining sections continue to apply.
These conditions should be read together with the privacy, cookie, verification, bonus and responsible gambling policies published on the website.